Auto Ticketing: OTRS & Nagios Integration

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3 Responses

  1. Arie says:

    Could you please post the tutorial video? i’ve tried all but still can not integrate otrs and nagios.

    • ITGratis says:

      Can you tell me the steps you tried? Did you try all setup from scratch? Can you verify all your steps one by one?

  2. Maverick says:

    I am getting error in Importing the SysConfigBackup.pm file. Error in apache error log is :
    Can’t use string (“package Kernel::Config::Files::Z”…) as a HASH ref while “strict refs” in use at /opt/otrs//Kernel/System/SysConfig.pm line 4053.

    Line 4053 of “SysConfig.pm” is:
    my %ConfigurationRaw = %{ $Kernel::OM->Get(‘Kernel::System::YAML’)->Load( Data => $Param{ConfigurationYAML} ) || {} };

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